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Returning or Exchanging My USA Made Shoes/Boots

Returns are inevitable. We will accept the return of any footwear item you have ordered as long as the following conditions are strictly met:
You are issued an RA# (Return Authorization Number)
You can get your RA# by calling us at 877-572-9592 or email customerservice@911erp.com. Returns will not be accepted without one.

Your Made in the USA shoes/boots must NOT show any evidence of wear or damage; scuffing on the leather upper or bottom of outsole due to use on or around abrasive materials and/or surfaces. Please inspect your boots carefully - your returned footwear product must appear new - scratches, cuts, dents to the leather upper, including dirt, dust, asphalt on any part of the footwear product is considered "wear or damage" by our definition. Our maximum purchase credit offer for footwear products displaying "wear or damage" is 85% of the original footwear product cost to the customer. Footwear product returned with "wear or damage" cannot be returned to the factory as new product, and therefore, is resold as pre-worn or used merchandise.

Returns require an RA number. Upon receipt of an exchange request, an RA number will be sent via email. Please read the instructions and additional details in our email response to this request. When we receive your original boot order package we will make every attempt to refund your credit card account within one business week. Please keep in mind, the refund may or may not show up in your account until your bank activates the electronic transfer.

Return shipping costs are the responsibility of the customer. We recommend USPS Parcel Post for economy and service. You are not required to express ship your return.

DO NOT RETURN BOOTS directly to the Weinbrenner Shoe Company unless specifically arranged and/or requested by representatives 911ERP.com.

Customers will be reimbursed for the purchase price of the boots minus a $3 restocking fee and the original $5 handling fee for each pair returned. Also, any customer-requested express shipping costs (if applicable) are non-refundable.

Custom-made footwear sold as a "Special Order" item is non-returnable, non-refundable.

Footwear sold as a "Clearance" item is non-returnable, non-refundable.

We cannot guarantee that the replacement product will be in-stock. However, we will contact you via phone or e-mail if your style or size is unavailable.
Items should be packed in their original boxes and returned via USPS, UPS or Fed Ex. CODs are not accepted.
Please retain any tracking numbers provided by the shipper for reference purposes. Shipping costs associated with returned items are the responsibility of the customer, EXCEPT when 911ERP.com shipped an incorrect footwear item related to your original order OR the footwear item ordered has a recognized manufacturing defect.
Purchase credits or refunds may take 1-2 billing cycles to appear on your statement but usually is less.